Booking terms

1. Your booking

A booking is confirmed when the payment shown at checkout has been received and you see the confirmation page or receive our confirmation email. Until then the dates are held temporarily and released automatically if payment is not completed — a few minutes when paying by card, or the period stated on screen (normally 24 hours) when paying by bank transfer.

The lead guest must be at least 18 years old and is responsible for the whole party. The number of guests must not exceed the villa’s stated capacity.

2. Prices & payment

Villa prices are set per night and shown before you pay. Where the villa allows it and your arrival is far enough away, you may pay a deposit instead of the full amount; the deposit percentage and the date the balance falls due are shown at checkout and repeated in your confirmation email. Otherwise full payment is required at the time of booking. Card payments are securely processed by Stripe — we never see or store your card details.

You may also pay by bank transfer. Your dates are held for the period shown at checkout while the money reaches us, and the booking is confirmed only once the funds arrive in our account. A transfer arriving after that period may be returned if the dates are no longer available. Bank charges and any conversion applied by your bank are your responsibility; if less than the stated amount reaches us, the shortfall remains payable.

Some villas require a refundable security deposit, shown on the villa page and at checkout. It is collected in cash on arrival and returned when you check out, less the cost of any damage or missing items.

Prices can be displayed and charged in GBP, EUR, USD or TRY. Where a currency other than GBP is chosen, the amount is converted at the exchange rate shown at checkout; what you see is what you pay.

3. Cancellation by you

If you need to cancel, contact us as soon as possible. The following refund schedule applies, counted in days before your check-in date:

• 60 days or more: full refund
• 30–59 days: 50% refund
• Fewer than 30 days: no refund

4. Cancellation or changes by us

In the rare event that we must cancel your booking (for example, the villa becomes uninhabitable), we will offer you an equivalent villa where possible or a full refund. Our liability is limited to the amount you paid.

5. Guest registration & identity

Turkish law requires accommodation providers to register the identity of every guest staying at the property. When you book, the lead guest provides an identity document — a T.C. Kimlik number or a passport number with nationality — together with the full name of every other guest.

We may ask for identity documents for the remaining guests before arrival. We may refuse check-in where this information has not been provided, or where the guests who arrive do not match those registered.

6. Your stay

Check-in and check-out times are shown on each villa’s page. You agree to treat the villa with care, comply with house rules provided at check-in, and be liable for damage beyond normal wear and tear.

Villas are private holiday homes in residential areas: parties and events beyond your registered party are not permitted without written agreement.

7. Licences

Villas listed on this site operate under Turkish tourism rental permits; permit numbers are displayed on each villa’s page where applicable.

8. Liability & law

We act as the operator of this booking platform and manager of the listed villas. Nothing in these terms limits liability that cannot be limited by law. These terms are governed by the laws of England and Wales, without affecting mandatory consumer protections that apply where you live.

Questions about these terms: bookings@bestkalkanvillas.com.